FAQs


Can I buy refills for any of your products?
We are working on refill options for our Body & Hand Wash range and we’re so excited to share it with you when it’s ready - watch this space!

What are your bottles made from?
All of our bottles are made from recycled plastic.

Many of the ingredients come from plants, does that mean I won’t have a reaction to them?
A common misconception is that because an ingredient is plant-based it makes it hypoallergenic, but we know many people have reactions to grass, pollens etc, which are all natural. Our formulas are very mild and don’t contain harsh ingredients so are unlikely to cause irritation.

Are your bottles recyclable?
Yes, all of our bottles are 100% recyclable.

Why do your products contain preservatives?
We include preservatives in our products to avoid bacterial and fungal contamination. The growth of these microbes may lead to spoilage of the product, but, more importantly, may expose the user to potential infections, especially those with compromised immune systems. The preservatives we use are included in the smallest amounts possible and we only use preservatives that have been assessed and approved for use in Cosmetic and Personal Care products by the FDA. We regularly review our preservatives to ensure that any new information that becomes available is taken into account – and that we are using the most appropriate preservatives available for our products.

Where are your bottles made?
All of our bottles are made in Melbourne, Victoria, at our factory in Ferntree Gully.

Are your products safe for my septic system?
All of our products are suitable for septic systems when used under normal conditions. That is, they shouldn’t be disposed of undiluted into a septic system as large amounts of any detergent could cause damage.

Does the green bottle affect the recycling process?
No, not at all. For our Hand & Body Wash, we have invested in carbon-free master-batch which allows our plastic to be detectable in the recycling process, making our bottles 100% recyclable.

Are your products tested on animals, or do they contain animal-derived products?
OC Naturals is accredited Choose Cruelty Free which means that none of our products or their ingredients have been tested on animals and none contain any animal derivatives. There has been media attention about personal care products that are exported to China. These products are required to be tested on animals before they can be sold in this market, so we have chosen not to export these products to China until this requirement is abolished. http://www.choosecrueltyfree.org.au

Isn’t clear plastic better for recycling?
Our Shampoo, Conditioner and Kids products are made using clear, recycled plastic. When it comes to our green tinted Hand & Body Wash bottles, we are using recycled plastics that would usually end up in landfill. Our green bottles are 100% recyclable and we are able to make bottles from bottles, time and time again!

Why did you change from clear bottles to green bottles?
As we use recycled plastics to make our bottles, we often find inconsistencies with the clarity of our bottles. As a result, we made the decision to change to a beautiful, organic green colour so we didn’t compromise the look of the bottle or our brand. We believe the new green aligns with our brand while also complementing your bathroom and home.